Privacy Policy
Last updated: July 28, 2026
This Privacy Policy explains what information Aivagazina collects, why we collect it and how we keep it safe. This page is maintained by Aivagazina to answer common privacy questions about the platform.
1. Information we collect
Account data you provide during checkout: first and last name, email address and a hashed password.
Pet profile data you choose to enter (name, species, breed, age, health goals) so that our AI tools can personalize their guidance.
Order and credit-balance data: package size, currency, promo codes, chosen payment method and transaction status.
Technical data: browser type, device, IP address and basic analytics events used to keep the service reliable.
2. How we use your information
To create and secure your account, process credit purchases and deliver AI outputs you request.
To personalize AI recommendations based on your pet profile.
To send transactional emails (order confirmation, bank transfer instructions, password recovery).
To detect abuse, prevent fraud and comply with legal obligations.
3. Legal bases (GDPR)
Contract: to provide the services you purchased.
Legitimate interest: security, fraud prevention and product improvement.
Consent: for optional cookies and analytics (see our Cookie Policy).
Legal obligation: tax, accounting and regulatory record-keeping.
4. Data sharing
We do not sell your personal data.
We share limited data with service providers who help us run the platform (hosting, email delivery, payments) under written data-processing agreements.
We may disclose information when required by law or to protect the rights and safety of our users.
5. Data retention
Account and order data is kept while your account is active and for up to 7 years after closure to meet tax and legal requirements.
Pet profile data is kept until you delete it or close your account.
You can request deletion at any time by writing to [email protected].
6. Your rights
You can access, correct, export or delete your personal data, and object to certain processing.
To exercise any right, email [email protected]. We respond within 30 days.
You may also lodge a complaint with your local data-protection authority.
7. Security
Data is transmitted over HTTPS and stored on managed infrastructure with encryption at rest.
Access to production data is limited to authorized personnel on a need-to-know basis.
8. Contact
Questions about this policy: [email protected].