Terms of Service

Aivagazina provides a suite of AI-powered pet care assistants (Health Advisor, Nutrition Planner and others) that are accessed by spending credits.

The service is informational only. It is not a substitute for professional veterinary care. In an emergency, contact a licensed veterinarian immediately.

You must be at least 18 years old and able to enter into a binding contract to purchase credits.

You are responsible for keeping your login credentials confidential and for any activity under your account.

Provide accurate account information and keep it up to date.

One credit equals €0.10 (or its equivalent in the currency you selected at checkout using our reference exchange rate).

The minimum purchase is 50 credits.

Credits are non-transferable and are consumed each time you use an AI tool at the published credit cost.

Credits have no cash value except as described in our Refund Policy.

Bank transfer is currently the only active payment method. Card, PayPal and Stripe options are announced but not yet available.

Credits are added to your balance after we receive and confirm your payment.

Any applicable taxes are your responsibility unless we are required by law to collect them.

You agree to use the service in accordance with our Acceptable Use Policy.

We may suspend or terminate accounts that violate these terms.

The Aivagazina platform, brand and content are owned by Aivagazina or its licensors.

AI outputs generated for you may be used for your personal pet care needs.

The service is provided "as is" without warranties of any kind.

AI outputs may contain errors and must not be relied on as medical advice.

To the maximum extent permitted by law, Aivagazina's total liability is limited to the amount you paid us in the 12 months preceding the claim.

We may update these terms. Material changes will be communicated by email or an in-app notice at least 14 days before they take effect.

[email protected]